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Work for ICT: Operations Executive/Sales Support

Position: Operations Executive/Sales Support

Based: Reading office/Home (hybrid)
Employment: Full time (Mon-Fri)
Salary: Negotiable based on experience
Reports to: Managing Director
Closing date: September 30, 2025

We are looking for a bright, enthusiastic, and confident individual, who has experience in the travel industry, to join us in a support role to the sales team.

You will be involved in the planning and delivery of our group and tailor-made trips for clients who love to follow the England Cricket teams around the world.

As a travel specialist, you will work predominantly behind the scenes and deal with clients mainly by telephone, offering advice, helping with their travel plans and creating a premium and seamless holiday experience.

Back-office experience is essential and a passion for sports travel is desirable.

To apply, please send a CV and cover letter to reservations@ictours.co.uk.

Required Qualities

To be successful, you will need:

  • Good organisation, administration and time management skills
  • Experience in product compilation and negotiation with suppliers
  • Confidence in dealing with people. Tailor-made travel experience
  • A friendly telephone manner
  • First-hand travelling/sales experience in long haul travel, with good geographical knowledge
  • Excellent written and spoken English and a relevant sales or business background

Responsibilities

Responsibilities will include:

  • Post sales support and on-going travel advice directly with clients
  • Using our in-house CRM to collate and confirm bookings to clients
  • Managing group allocations
  • Maintaining operational spreadsheets
  • Assistance with content for email and other marketing, including social media
  • Selection and procurement of client merchandise

Qualifications

Essential

  • A passion or keen interest in Cricket
  • Good written and spoken English
  • Knowledge on long haul destinations to cricket playing nations
  • Computer literate with some experience of Microsoft Word and Excel

Desirable 

  • Accuracy, an eye for detail
  • Negotiating and sales skills, both telephone and face-to-face
  • Customer service experience
  • Ability to work in a small team environment
  • Capacity to be able to travel on tours when required (not essential)

What We Offer

  • An enjoyable, interesting and rewarding position within the travel industry
  • A pleasant and friendly hybrid working environment based in our Reading office
  • Potential bonuses and incentives
  • Familiarisation trips and the chance to accompany clients on our tours
  • Discounted personal travel
  • 5 weeks’ holiday plus bank holidays
Speak now to our cricket specialist
0203 824 8444