7 If We Change or Cancel Your Booking
7.1 Once your booking has been confirmed we will make every effort to provide you with the booked travel arrangements. Occasionally, it may be necessary to amend or cancel whole or part of your tour.
We will notify you of any alteration or cancellation as soon as we reasonably can.
7.2 Independent travel arrangements (eg, flights, airport parking, car hire, etc) that you may arrange separately do not form part of our contract with you. Should we need to make changes to your travel arrangements, we will not be liable for any amendment or any cancellation charges incurred by you in respect of any such independent travel arrangements.
7.3 If, before the start of your tour, we are constrained by circumstances beyond our control to significantly alter any of the main characteristics to your tour, we will offer you the choice of either (a) accepting the changed arrangements (b) accepting an offer for an alternative tour with comparable facilities from us, if available (we will refund you any price difference if the alternative is of a lower value) or (c) cancel your booking completely in which case we will refund you all monies paid by you less 10% admin fee. Please note that the above options are not available where any change made is a minor one. A significant change may include change of accommodation to that of a lower category and/or price, the change of flight or rail times of more than 12 hours, a change of UK departure location (save the changes between London airports).
7.4 If we make a significant change or cancel less than 14 weeks before departure (other than reason of non-payment of travel arrangements by you, events beyond our control (paragraph 8 below) or minimum group size numbers not being reached (paragraph 10 below), we will also pay you compensation as detailed below:-
|Period of Notice We Give to|
You Before Departure
|Compensation to Each|
Full Fare Passenger
| || |
|56 – 43 Days||£10|
|42 – 29 Days||£15|
|28 – 15 Days||£20|
|14 – 0 Days||£30|
You are required to advise us within 7 days of being notified of a significant change whether you wish to: (a) accept a proposed change or (b) cancel your booking and receive a refund.
If you have not notified us within 7 days, we will write to you again to obtain confirmation of your choice of the options above.
If you fail to respond within a further 7 days, we will cancel your booking and refund all payments made by or on behalf of you.
7.5 Please note that compensation referred to at 7.4 above and the options referred to at 7.3 above do not apply to any minor changes made by us.
7.6 Occasionally, we may be constrained by circumstances beyond our control to alter the itinerary of any tour you have booked with us. Changes to the order of the itinerary will be notified to you as soon as is reasonably practicable but will not amount to a significant change.
7.7 If you tour includes admission to a sporting event and in the unlikely event that this is cancelled or curtailed, changed or altered in any way before or after the commencement of your travel arrangement we will notify you immediately. In the unlikely event that this occurs, this will not constitute a significant change to which clauses 7.1 and 9 would apply. We will refund to you any ticket refunds issued to us by the organiser of that event once it has been refunded to us. Please ensure that your insurance policy covers sport event disruption, cancellation or postponement.